Refund Policy

At Instcha, we strive to ensure a high-quality experience with every order. If you are not satisfied, we offer a clear and fair refund process under the conditions below.

1. Eligibility for Returns & Refunds

• Products must be unused, unopened, and in original packaging
• Request must be raised within 7 days of delivery
• Items purchased under final sale / promotional clearance may not be eligible

2. Damaged, Defective, or Incorrect Orders If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Share clear photos/videos as proof
• We will offer a replacement or full refund after verification

3. Refund Process

• Once your request is approved, refunds are initiated within 5–7 business days
• Refunds are credited to the original payment method
• In case of Cash on Delivery (COD), refunds will be processed via bank transfer or store credit

4. Return Shipping

• For damaged or incorrect items, return shipping will be covered by Instcha
• For other eligible returns, shipping costs may be borne by the customer

5. Non-Refundable Cases

• Opened or used products
• Requests made after the return window
• Minor packaging damage that does not affect product quality

6. Order Cancellation

• Orders can be canceled before dispatch for a full refund
• Once shipped, orders cannot be canceled but may qualify for return as per policy

7. Contact for Refunds To initiate a return or refund, contact:  namaste@instcha.com
 WhatsApp: +91-7093268851

We reserve the right to modify this policy at any time to reflect operational or legal changes.